The Automation Rules Library serves as a backup area or archive for your Automation Rules. If you have more than one org connected to Cloudingo (such as a Production org and a Sandbox org), you can copy rules from one environment to the other. The library is shared among your orgs and serves as one […]

In addition to the standard objects already supported (leads, contacts, accounts, and person accounts if enabled), Cloudingo can also be configured to allow for deduping and/or importing against your custom Salesforce objects (such as opportunities, cases, or other specific custom objects you have configured within your Salesforce org). To dedupe against one or more of […]

You can automatically convert Leads to Contacts and Accounts using Cloudingo’s convert rules. Convert Rules allow you to define how Cloudingo will convert records. You have the ability to convert Leads to existing Contacts or Leads to existing Accounts (and Leads to existing Person Accounts if Person Accounts are enabled). Within the convert rules, you […]

There are 2 rule settings that determine how to choose fields (differently than your master) for field value selections based on your specific business needs. Default Field Values – Define the general rule you want to use when determining the field value selections for the final record. Specific Field Values – Set rules for specific […]

When creating or editing an automation rule, you will tell Cloudingo how to select the master record when merging a group of duplicates on Tab 2. The master record serves as the baseline for the final result. Master records are selected based on specific user-defined criteria and the ordering of the records within the group […]

With all the fields and criteria available to create an automation rule, it can sometimes seem confusing as to what the rule will actually do. That’s why we give you the option to view a summary of the rule you’re creating. On Tab 2 of Automation Rules, click the next to Help me understand the […]

To obtain the most accurate and complete Salesforce data you can do this and this. Diving even further, you can add exceptions for when you don’t want Cloudingo to automatically merge records, and instead, set the duplicates aside for you to manually review and merge. A great example would be when the status of one […]

To get the most complete and accurate record in Salesforce, follow these tips when setting up automation rules. But you can get increasingly precise and control things down to the individual field values using Specific Field Values (Tab 2 on Automation Rules). For example, if you choose to have the oldest created record as the […]

When faced with duplicate records in your database, the probability increases that old and missing information exists. One employee may use Duplicate Record 1 to log a phone call, while another employee updates the lead status on Duplicate Record 2. By adjusting Cloudingo‘s automation settings, you have the option to tell Cloudingo what records to […]

Preserving Checkboxes Email Opt Out or Do Not Call fields are often checkboxes. Most companies want to preserve if a person has chosen to opt out of communication. To preserve values from a checkbox you will want to use the following settings: On  of an automation rule, under Specific Field Values choose the field Prioritize […]