If your network requires you to list trusted IP ranges for communication, you must white list Cloudingo IP ranges as trusted.

  1. Go to Salesforce: Setup >> Security Controls >> Network Access >> Trusted IP Ranges
  2. Click the “New” button
  3. Enter the following under “Please specify IP range”
    Start IP Address = 50.22.78.2
    End IP Address = 50.22.78.6
  4. Repeat Steps 2-3 and add another range for:
    Start IP Address = 184.172.128.224
    End IP Address = 184.172.128.239

In some cases, you may also need to list the IP ranges as trusted under the user’s profile ranges as well. See full help article here.

NOTE: If you are unsure if white listing IP ranges as trusted is required in your Salesforce Org, please check with your internal Salesforce Administrator. The need for white listing IP ranges is based on your specific org’s security settings.