There are different ways to manage Cloudingo users, depending on your license type:

Basic & Standard Users

Cloudingo was designed as a Salesforce admin tool, and as such (for Cloudingo basic and standard licenses), it only allows for a single login. Cloudingo monitors open sessions and will prevent simultaneous logins.

The single sign on option (the blue button labeled Login with Salesforce), should only be used by those with ADMIN permissions in the Salesforce org. Non-admins should login using the Cloudingo username and password that were configured when the account was created.

If you’d like to change your Cloudingo login ID, you can do so from the Account page at the top of the dashboard.

Enterprise Users

Cloudingo’s Enterprise license allows for multiple user logins to Cloudingo for security and auditing purposes. The main Cloudingo administrator for your organization will establish the initial administrative connection to Salesforce (much the same as a Standard license user instructions above).

The Cloudingo administrator will be responsible for setting up and maintaining all additional users. New users will receive information via email on how to activate and login with their newly created credentials. Depending on the account settings configured within Cloudingo, it might also be required that the new user establish their own connection to Salesforce using their Salesforce credentials. This will vary based on the ‘Settings’ option chosen by the Cloudingo administrator. The Cloudingo admin can control which areas of the Cloudingo application each user will have access to. Once the user logs in to their account using their own credentials, only areas that they have been granted access to will be available.

For more information on Cloudingo Enterprise login options, please visit the Multi-User Settings help article here.