Changing the Salesforce credentials associated to Cloudingo is different than changing the Cloudingo username. The Salesforce credentials entered are used to establish the connection between Cloudingo and Salesforce. But, they do not necessarily have to be the same as the Cloudingo username & password that were created when the account was established.

To change the Salesforce credentials saved to Cloudingo, click on the top, left platform menu dropdown. Click the ‘Edit Salesforce account’ link for the environment that you wish to update the Salesforce credentials on. Once the Account Information window pops up, you will need to click the ‘Edit Account’ button again to enter in the new Salesforce credentials.

If you are on Cloudingo’s basic or standard license, please make sure that the credentials that you use are a full system administrator in Salesforce.

If you are a Cloudingo Enterprise license user, and you are the main Cloudingo administrator (owner user); you will also need full administrative rights in Salesforce.